Bury Hospice is celebrating a new era with a Care Quality Commission rating of ‘Good’.
Inspectors came into the hospice in March and praised every aspect of the service and management– the service is Safe, it’s Effective, Caring, Responsive and it is Well-led.
Ellie Burke as the Head of Clinical Services has led the clinical team to this success and the two will work together to take Bury Hospice forward toward a sustainable and successful future.
Bury Hospice, on Rochdale Old Road, provides care through its inpatient unit, hospice at home and day care services.
The latest QCC report was full of praise for all aspects of the service saying ‘patients and their families were cared for with the utmost compassion, kindness, dignity and respect.’
The staff were praised as ‘knowledgeable and committed’ and for their ‘kindness and caring attitude’ as well as being ‘suitably qualified and competent.’
Inspectors reported: “We saw that patients were assisted in a way that respected their dignity and privacy. We observed respectful, kindly and caring interactions between the staff, patients and visitors. The patients looked extremely well cared for.”
The report recognised that there were safeguards in place to protect patients from abuse; there were safe and effective systems in place to manage medication; the hospice was secure and well-maintained and staff understood the laws in place for people who may be unable to make their own decisions.
The report noted that the care records for each person was well-kept, and that patients were presented with a choice of ‘suitable and nutritious food.’
Leadership and management were also praised. Inspectors observed that: “Following the last inspection a full review of the governance structure had been undertaken and a new chairman, interim general manager, and a new board of trustees have been appointed.
“The registered manager told us they had brought to the hospice considerable experience of leadership in the hospice and healthcare environments and a diversity of other organisational and professional experience.”
It also praised the interaction and care for the families of patients: “Visitors were made welcome and the staff recognised and considered the importance of caring for the needs of all family members and friends.”
Professor Eileen Fairhurst, who was appointed Chairman in January this year, said:
Bury Hospice has had support of the community with actress Lisa Riley recently becoming a patron.