Support For You

Bereavement support

Bury Hospice Bereavement Support Service offers supportive and emotional care to those who are dealing with personal loss. It is an integral part of the holistic care offered by the hospice.

Following the death of a loved one some people may need extra support to help them adjust. Many people rely on support from family and friends but as they are grieving too, it may be helpful to receive outside support.

One-to-one support is offered to all family and friends of the patient who has died within any of the hospice services. Support is usually offered at the hospice in a safe and calm environment but can be arranged at home or by telephone in some circumstances. Support is typically provided for up to six months following a death of a loved one.

We will usually send a letter offering bereavement support to all close family and friends approximately eight weeks after the death of their loved one. Our service has close links with other local bereavement agencies and is able to refer people for bereavement counselling if required.

Family support

There can be times during the course of a life-limiting illness when individual support for patients’ families may be needed.

At Bury Hospice, all carers and family members/friends can access family support, and where those needs cannot be met within the hospice, we are able to signpost or refer to outside agencies if required.

The family support coordinator offers support on a one-to- one basis either at the hospice or at your home. This support is completely confidential and gives carers an opportunity to discuss difficult decisions and to speak openly about their loved one’s illness without feeling or being judged.

We also offer specific support for children, including books, advice, and referral to specialist outside agencies if required.

Spiritual support

At Bury Hospice we recognise that many people find comfort, hope and inner peace through spirituality, and while it may be found through religion, many people also find it through music, art or the natural world.

Our chaplains are able to offer support to all patients and their families and friends irrespective of faith or belief. Many people who have no religious beliefs may find it helpful to have someone with whom to discuss their hopes, fears and worries.

The chaplains make regular visits to the in-patient unit and the day hospice, and are available to see outpatients on request. They are also able to make contact with the patient’s own spiritual and religious leader if required.

24 hour advice line – 0845 408 1891  (calls charged at local rates)

The 24 hour advice line offers round-the-clock advice and support to patients living with a life-limiting illness, their carers and the professionals involved in their care.

As the main provider of end of life care in the area, the advice line is staffed by nursing professionals who are experienced in palliative care, and offers carers and patients direct telephone access to a nurse, who is able to provide advice on symptoms or general advice if people are finding it difficult to cope. Healthcare professionals may call about more complex issues on patient care.

It is not an emergency service and in such circumstances you should consider dialling 999.

How does it work?

The advice line gives direct telephone access to a nurse who has experience in palliative care and who will be able to give advice and support. An answer phone is in operation if the nurse is busy on another call and she will endeavour to call you back on the telephone number that you leave as soon as possible.

Following your initial call, a nurse will contact you again the following day to make sure the situation has been resolved.

Who can ring the advice line?

The advice line is available to any patient, carer/relative, healthcare professional or any person involved in a patient’s care.

When should I ring the advice line?

The advice line is available 24 hours every day of the week, including bank holidays. Please do not hesitate to ring if you require advice about symptoms such as pain or nausea/vomiting, are finding it difficult to cope or for any information/advice related to your illness and present condition.