Lottery Q & A

Our valuable lottery members help to raise essential money for the Hospice.

Bury Hospice Lottery provides a valuable, regular income to help run the hospice and we could not do this without our loyal players.

What is our Hospice Lottery?

Bury Hospice Lottery is a weekly lottery draw dedicated to raising funds to support hospice care, and in doing so makes a difference to the lives of people affected by life limiting illnesses in the communities served by our hospice beneficiaries.

How do I cancel a membership?

If you wish to cancel your membership please contact the Lottery Office at:- Bury Hospice Trading Limited, Rochdale Old Road, Bury, BL9 7RG. Tel. No. 0161 763 1893.

We will process your cancellation quickly and promise we won’t try to change your mind.

Please note that if you pay by standing order or direct debit you will also need to contact your bank or building society to notify them that you wish to stop payment to us.

How do I make a complaint?

Please contact us and we will help in any way we can to resolve your complaint quickly. All complaints and disputes will be dealt with in accordance with our complaints policy, a copy of which is available at the Lottery Office. In the event a complaint or dispute cannot be resolved, it will be referred to arbitration. As we are a member of the Hospice Lotteries Association, complaints will be referred to the Alternative Dispute Resolution (ADR).

Where does my money go?

From your very first entry into our weekly prize draw you will be making a difference to people with life-limiting conditions and their loved ones.

Can I play more than one number?

Yes. You can purchase a maximum of 10 plays per Draw. Each play costs £1.

How do I check if I’ve won?

Visit our website www.buryhospice.org.uk for the latest information.

What do I do if I win a prize?

Nothing! We send your winning cheque to you, made out in the name you registered your plays in, and shortly after each draw takes place.

Please contact us to let us know of any changes to your personal details, e.g. address, mobile or home telephone number and e-mail address.

If I win do I have to take part in publicity?

No. We do like to feature stories of some of our members on our website, social media and sometimes in the local media to encourage other people to help us raise money for hospice care, but there is no pressure to do this at all. If you would like to feature please do contact us.

Can I choose my number?

No, sorry. Your lottery number is chosen at random and is unique to you.

What happens after I join?

We will post your Welcome Pack which will advise you of your unique lottery membership number(s) to you.

Your payment will be processed (method as you have requested) and then you will be entered into the next available draw.

Payments via direct debit/standing order will continue to be paid from your bank account, on your behalf, until you notify us and the bank differently. Please note, your payment cannot be cancelled with the bank by anyone other than yourself.

If you pay by cheque or debit card, we will write to you when this is due for renewal.

To help keep costs down, please provide us with an email address if you have one.

How will my personal data be used?

Please refer to our website www.buryhospice.org.uk for a copy of our Privacy Policy.

Who can become a Hospice Lottery member?

People aged 18 or over who are resident in the UK can become a member of the Lottery. Including staff, volunteers and supporters of the Hospice. Please read the full terms and conditions.

How do I self-exclude from your Hospice Lottery?

Please contact us for a copy of our self-exclusion policy, and for further advice visit www.gamcare.org.uk for responsible gambling support.